Customer Data Management

CUSTOMER DATA MANAGEMENT

CRIF's Customer Data Management can support organizations with the following processes:

  • Customer onboarding
  • Data Entry Management
  • Data collection
  • Data validation
  • Account set-up
  • Updating Customer Information
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  • Reduce operating costs
  • Reduce sanction and reputational risks
  • Reduce fraud and streamlined compliance
  • Increase customer base with digital attitude
  • Improve customer satisfaction
  • Increase operational efficiency
  • Improve workflow and conversion rates

  • Video call & selfie video identification
  • Identity assertion
  • Live Acquisition
  • Liveness detection
  • OCR
  • Data sources orchestrator
  • Face comparison & Biometric Check
  • Anti-tampering
  • Cyber-security, Anti-fraud, AML
  • Onboarding workflow management

HOW WE HELPED OUR CLIENTS UNLOCK THEIR POTENTIAL

Discover how some of the world's most important companies improved their performance and defined a brand-new digital path, both for them and for their clients.

for #1 Italian Utility Company

USING CREDIT AS A COMPETITIVE LEVER

The client needed to implement a credit verification process integrated with the CRM able to support high volumes

  • Credit Verification Process
  • End-to-end management of origination and monitoring processes
  • Possibility of customization in terms of both decision rules and workflow definition
  • Guarantee of full integration between external / internal information sources

  • 8 Mln €

    Savings thanks to new CVP

  • -28 %

    Working Capital

MOBILE AND FIXED TELECOMS OPERATOR

ONLINE SIM CARD ACTIVATION

A mobile and fixed telecoms operator was looking for a solution to allow customers to activate their SIM cards 24/7 though a fully digital ID and document verification process.

  • Selfie activation
  • Mobile OCR scan
  • Selfie video with liveness detection
  • OCR data confirmation

  • 75 %

    Liveness and document detection

  • 95 %

    Biometric comparison conversion rate

for a Leading European Financial Services Company

MULTI-COUNTRY SOLUTION FOR DEALER FINANCING AND MONITORING

The client needed to reduce infrastructure costs while adopting a unique solution to support 16 different countries

  • Decision Engine
  • Simultaneous management of both country-specific components and global components
  • Multi-country and Multi-language support

  • -32 %

    Cost of Risk reduction

  • 16

    Countries supported

  • -2,8

    Internal FTE efficiency

GET IN TOUCH WITH THE SALES TEAM

What does the next digital journey of your business look like? Let's find out together.

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