Customer Management

CRIF'S CUSTOMER MANAGEMENT SYSTEM

CRIF’s Customer Management system is able to retrieve internal and external data from open banking, and other data sources. Thanks to Early Warning assessments models, the system provides updated, enriched and verified scores, while through the Decision Engine, it is determined which risk mitigation strategy is most appropriate for each customer

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  • Model performance & stability
  • Higher portfolio governance
  • Hit rates on repeat business campaigns
  • Higher production volumes
  • Lower cost of risk
  • Lower provisions

  • Preventive re-structuring / loan tenor re-definition
  • Tailored up-selling & x-selling proposals

  • Data enrichment and validation including not-traditional sources of data
  • Supports: Basel II model, propensity models, pre-delinquency models, risk & business data
  • Boosted by credit behavior and high accuracy transaction analytics
  • AI based models and machine learning
  • Omnichannel and customer engagement and interfaces to back-end systems

HOW WE HELPED OUR CLIENTS UNLOCK THEIR POTENTIAL

Discover how some of the world's most important companies improved their performance and defined a brand-new digital path, both for them and for their clients.

for a Leading European Financial Services Company

MULTI-COUNTRY SOLUTION FOR DEALER FINANCING AND MONITORING

The client needed to reduce infrastructure costs while adopting a unique solution to support 16 different countries

  • Decision Engine
  • Simultaneous management of both country-specific components and global components
  • Multi-country and Multi-language support

  • -32 %

    Cost of Risk reduction

  • 16

    Countries supported

  • -2,8

    Internal FTE efficiency

for #1 Italian Utility Company

USING CREDIT AS A COMPETITIVE LEVER

The client needed to implement a credit verification process integrated with the CRM able to support high volumes

  • Credit Verification Process
  • End-to-end management of origination and monitoring processes
  • Possibility of customization in terms of both decision rules and workflow definition
  • Guarantee of full integration between external / internal information sources

  • 8 Mln €

    Savings thanks to new CVP

  • -28 %

    Working Capital

for the largest bank in Central Eastern Europe

BEHIND THE SCENES OF A SUCCESSFUL, INNOVATIVE BANK

The client needed to automate the loan application process while improving the customer experience and support the expansion of operations to additional countries

  • Decision Engine
  • New Scoring Models
  • Regulatory Indicators
  • Up/Cross-selling strategy on exixting customers

  • +800 %

    Increase in loan account production

  • 1 Click

    Disbursement for pre-approved customers

  • 15 min

    Time to cash for new customers

GET IN TOUCH WITH THE SALES TEAM

What does the next digital journey of your business look like? Let's find out together.

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